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Shipping Policy

Shipping Policy – Good Times by Sai Creations

 

Our commitment is to ensure a clear and smooth delivery process. All delivery charges and estimated timelines will be displayed clearly at checkout before you confirm payment.

 

Shipping Costs and Calculation

 

Order Subtotal (After Discounts) Shipping Fee Details
₹5,000 and above FREE Shipping Applies to most products and is clearly marked.
Less than ₹5,000 Flat Rate of ₹99 A fixed shipping fee will be applied at checkout.

Note: Product-specific shipping rules (for heavy/oversized items) displayed at checkout will always override this general policy.

 

Dispatch and Delivery Timelines

 

Type of Item Dispatch Time Estimated Delivery Time
Standard Orders 1–2 working days 2–7 days after dispatch
Oversized/Heavy Items Up to 10 working days Up to 15 working days after order approval

General Guidelines:

  • Orders are processed and shipped Monday through Sunday, excluding national public holidays.

  • We partner with India Post and reputable domestic/international courier services.

  • Tracking information will be provided via email once your order is dispatched.

 

Receiving Your Delivery

 

To expedite any claims for damage or missing items, please follow these steps:

  1. Inspect the Package: Check the outer packaging for any visible signs of damage or tampering before accepting the delivery.

  2. Record Proof: If the parcel appears damaged, we highly recommend recording a short video or taking photos of the packaging before opening it.

  3. Report Severe Damage: If you notice severe damage, you may refuse the delivery. You must then contact our Customer Care team within 24 hours for immediate assistance and to arrange a replacement.

 

Non-Acceptance and Fees

 

If a confirmed order is refused by the customer for a reason other than verified damage, or if it is undeliverable due to an incorrect address or customer unavailability, the actual two-way logistics costs (shipping and return) may be deducted from any applicable refund.

 

Contact Information for Shipping Queries

 

Good Times by Sai Creations

  • Address: Shop No. 17, Opposite JS Arcade, D Block, Sector 18, Noida 201301, Uttar Pradesh, India

  • Email: support@goodtimesbysaicreations.com

  • Phone: +91 9999836386

  • Hours: 11:00 AM – 9:00 PM (IST), Open daily