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Return & Refund Policy

Return & Refund Policy – Good Times by Sai Creations

 

At Good Times by Sai Creations, our priority is your satisfaction and the authenticity of every product. This policy outlines how to request returns, replacements, or refunds for your timepiece.

 

1. Return Window and Initiation

 

You may request a return or exchange within 7 calendar days from the date you receive your order.

  • To Initiate a Return: Contact us immediately at support@goodtimesbysaicreations.com or call +91 9999836386 (Mon–Sun 11:00 AM – 9:00 PM IST).

  • Our support team will confirm your request and provide pickup or drop-off instructions.

 

2. Eligibility and Required Condition

 

We accept returns or replacements only in the following cases: the product is damaged, defective, incorrect, or is missing accessories/warranty cards.

Requirement Details
Condition Must be in unused, original condition, free from scratches, dents, or alterations.
Packaging All original tags, barcodes, warranty card, manuals, and packaging must be intact and included.
Documentation Original purchase invoice or order confirmation is required.

Crucial Clarification for Claims (GMC Compliance)

While we process all claims fairly, we highly recommend recording an unboxing video while opening your parcel. This documentation significantly speeds up our verification process for transit damage or missing items. All return requests are subject to inspection and verification by our service team.

 

3. Categories with Special Conditions

 

Category Return/Exchange Condition
Smartwatches Eligible for replacement only if a manufacturing defect is confirmed by our service team or the brand service center.
Customized Items Not eligible for return or exchange unless defective upon arrival.
Limited-Edition Replacement depends on stock availability; if unavailable, a full refund will be issued.

 

4. Damaged, Defective, or Missing Deliveries

 

  • If you refuse delivery due to visible damage, notify us immediately.

  • If you accept the package and discover damage, notify us within 7 days. We will arrange inspection and pickup at no additional cost.

  • Please keep all original packaging materials for verification.

  • Claims for missing components must be emailed within 7 days and supported by clear photos of the packaging.

 

5. Order Cancellations and Refunds

 

  • Cancellations: Orders can be cancelled before shipment only. Once dispatched, cancellation is not possible, but you may request a return after delivery under this policy.

  • Refund Processing: Approved refunds are processed to the original payment method within 7–10 business days after the returned item passes inspection.

  • Cash-on-Delivery (COD) Refunds: Refunds for COD orders are issued to your nominated bank account or via store credit.

 

6. Logistics, Fees, and Contact

 

Area Policy Detail
Return Logistics Pickup is arranged by our courier partners in most locations. Return shipping costs will be reimbursed upon receipt if the return is approved.
Incorrect Address Fee If an order is undelivered due to an incomplete or incorrect address provided by the customer, any refund will be processed after deducting two-way shipping costs.
Refusal Fee If a confirmed order is refused by the customer for reasons other than a verified delivery issue (damage/courier error), we reserve the right to deduct reasonable two-way transportation and handling costs from any refund.

Contact Information

  • Legal/Trade Name: Good Times by Sai Creations (M/S Sai Creations)

  • Address: Shop No. 17, Opposite JS Arcade, D Block, Sector 18, Noida 201301, Uttar Pradesh, India

  • Email: support@goodtimesbysaicreations.com

  • Phone: +91 9999836386

  • Hours: 11:00 AM – 9:00 PM (IST) – Open daily